Important Issues You and Your Staff Need to be Aware Of

Return Policy
No order can be returned without an RA# (Return Authorization Number). The RA# must be on the outside of the package near the label. If the RA# is not visible on the outside of the box the package will be refused.

There is a 30% restocking fee on all orders returned. Please take the time to get every detail correct before placing the order.
Please be sure the consumer is aware of this fee before placing the order and all details have been thoroughly reviewed by all parties. You have 30 days from the date of delivery to return any order with an RA#, after 30 days the the product cannot be returned.
All returns must be back at ECU within 30 days of the original date.
NO EXCEPTIONS

Call tags
You must fill out a call tag request form. The RA# must be on the outside of the package near the label. If the RA is not visible on the outside of the box the package will be refused. Call tags will be billed to you until determined otherwise.

Goods Damaged During Shipment
Please open and inspect each item for concealed damage from shipping. The carrier only gives us three days to notify them of concealed damage; after three days the claim is denied! Please understand that we are not responsible for damages caused by the carrier, and they will not be repaired at our expense. If you miss the deadlines you will be responsible for the repair/replacement cost.
Please take the time to inspect the product upon receipt. This is your responsibility. If there is concealed damage, you must notify our shipping department immediately so we can get the claim started before their deadline of three days.
Claims must be filed within three days with our shipping department to receive a credit from the carrier for goods damaged in shipment!.
We apologize for any inconvenience.