EAST COAST UMBRELLA

PRODUCT RESOURCES

Videos, measuring guides, and helpful information for your outdoor products.

CUSTOM CUSHION GUIDE

HOW TO MEASURE YOUR CUSHION

Measure the width, depth, and thickness of your cushion. Select the image to view the full-size guide.

Ask about custom cushions

REPLACEMENT PARTS

UMBRELLA PARTS GUIDE

Identify hubs, ribs, clamps, lift parts, and fittings using our labeled reference photos.

Find an umbrella part

PRODUCT SUPPORT

UMBRELLA LIMITED WARRANTY

Our umbrellas are covered by a three-year warranty against defects in original materials and workmanship. Coverage includes the frame, ribs, finial, tilt, crank handle, housing, canopy and rib pocket seams. If a covered defect appears during the warranty period, we will repair or replace the product without charge.

Damage caused by misuse, neglect, vandalism, lack of maintenance, or acts of nature, including wind, hurricanes, tornadoes, storms, and exposure to animals, is not covered.

Wind damage is not covered under our limited warranty.

Warranty shipping

Contact our team with photos before shipping an item. If an inspection is needed, the customer pays shipping to East Coast Umbrella. For an approved manufacturing defect, East Coast Umbrella covers the repair or replacement and shipping back to the customer. For damage that is not covered by the warranty, we will provide a repair and shipping quote before proceeding; the customer is responsible for those costs.

MANUFACTURER COVERAGE

FABRIC WARRANTIES

Fabric warranties are provided by the fabric manufacturer and are subject to that manufacturer’s current terms, coverage, and exclusions.

Find fabric company information

PRODUCT SUPPORT

RETURNS POLICY

Returns are accepted within 30 days of delivery. A 30% restocking fee applies to all returned orders, with no exceptions. Contact East Coast Umbrella at 910-462-2500 or ecu@eastcoastumbrella.com before returning an item.

View Returns Policy

COMFORT & SUPPORT